Refund policy

Return & Refund Policy

Thank you for choosing ThePearlsonline. We aim to provide a seamless shopping experience. Please review our updated Return & Refund Policy below:

Refund Policy

Eligibility for Refunds
We do not offer returns or exchanges. Refunds will only be issued under the following circumstances:

  • Damaged Products: If the product is damaged at the time of delivery.
  • Missing Items: If any items are missing from your order.
  • Wrong Items Delivered: If you receive the wrong items.

Note:

  • You must contact us on the date of delivery to claim a refund.
  • An unboxing video of the package or a photo of the damaged product is required to process the refund.
  • Refund requests will only be considered if you contact us on the same day of delivery.

Cancellation Policy

  1. Cancellation Time Frame
    Customers can cancel their order within a strict 6-hour window from the time of order placement. No cancellations will be accepted after this period.

  2. Cancellation Procedure
    To cancel an order, customers must [insert cancellation process, e.g., contact our customer support team via WhatsApp at [insert contact]].

  3. Refund Eligibility
    Refunds will only be issued for orders cancelled within the 6-hour window. If the order has been packed or processed within this period, a refund may not be possible.

  4. Refund Process
    The refund amount will be credited back to your account within 5-7 working days from the date of cancellation.

  5. Non-Cancellable Items
    Some products or services may be non-cancellable, especially if the order has already been processed or shipped.

Changes to the Return & Refund Policy

We reserve the right to update and modify our shipping and refund policy at any time.

Contact Information

If you have any questions or concerns about our return & refund policy, please contact us on WhatsApp [9345241335].